Volare – Our Trusted Debt Collection System
Optimizing Debt Recovery with Efficiency and Automation
Smart. Reliable. Efficient. Volare Gets the Job Done.
Why Volare Is The Best Account Receivable Software?
Our 3-screen collection makes collecting a breeze.
Designed to be stable and reliable for organizations of all sizes.
A solution that is economical, efficient and effective.
All Amazing Features That You Want
All features are tailored to help and account the collection process.
V-SMS
This integrated SMS feature sends out a text message to the debtor’s mobile phone without any additional hardware. Volare also allows you to configure outbound SMS campaigns to send out these text messages automatically when it meets certain criteria resulting in time savings from making reminder calls instead.
Predictive Dialer
Calls a list of phone numbers and connects a collector to an answered calls.
Multi-Connect
Volare seamlessly connects to hundreds of computers from different remote locations to a common database at your head office, thanks to the latest Microsoft .NET development tools.
Collector Productivity Monitoring
Volare includes a list of progress report on all your collectors or teams which is updated in real-time when the collection process takes place.
Remote Access
This feature allows you to remotely-access Volare via a web-based interface through a web browser or a smartphone in the event that you are not in your office and do not have Volare installed at your remote location. To ensure maximum data security, the web connectivity is designed to have limited (basic) functionality.
Comprehensive Reports
Volare is all about performance. To measure your performance, you need reports that impress your clients, keep your team of management and decision makers informed, and keep your debtors paying.
Simplified Collection Module
With the high staff turnover rate recorded for this industry, it is crucial to ensure that new staff can learn the system in the shortest time possible. We have designed an easy 2-page core collection screen.
Field Visit
This feature monitors field visit officers on the move as they are sent out to visit debtors.
System Access Policy
Every function in Volare can be protected from access by unauthorized user group. Volare lets you create user group access policies which will apply to all users registered to this group. Access configuration can be defined to the very detailed level such as, to allow specific reports to be accessible by certain user groups.
Payment Consodilation & Control
Often when a debtor makes payment, it goes direct to your client. In such event, the client will provide a periodic payment listing for your reconciliation purposes. However, going through a list of hundreds of cases can be a very time consuming routine. Volare provides a feature to import the payment listing into Volare and run an automated checking procedure to update all matches with the payment received. Subsequently, all commission calculation and reporting will be generated automatically. With this feature, human error can be eliminated entirely.
Case/File Allocation/Distribution
Bulk cases can be automatically distributed using four methods. Distribution by number and value ensures each collection officer receives an equal number of cases with a balanced total value. Distribution by postal code assigns cases based on area codes, making it effective for site visits. Distribution by percentage allows manual allocation, rewarding high-performing officers with more cases while maintaining prudence with newer staff. Lastly, distribution by strength assigns cases based on past performance, ensuring top collectors receive more cases.
Definable Commission Structure
Volare allows you to define commission structures and fee calculations for each client based on factors such as account age, fixed fees, amount type, assigned amount, percentage, and bucket system. You can also set commissions as a percentage of the collected sum or add them on top of the amount to be collected. Once configured, all calculations are automated, ensuring accurate figures on the collection screen and in reports.
Account Locking Mechanism
Volare ensures strict control and monitoring with its flexible locking mechanism. You can configure locking parameters based on case and account types for each client. When a case meets the locking criteria, the system automatically prevents collectors from making changes while notifying team leaders and supervisors for prompt action.
Customization
For the more experienced user, you might be interested to customize your operation screen to ease and speed-up your collection processes with minimal effort. With just a couple of clicks, you can hide or show debtor information that you may require for your day’s collection routine.
Remarks
Volare offers both internal and external follow-up remarks to enhance tracking and reporting. External remarks generate client-related reports, while internal remarks reflect automatic system updates. Predefined follow-up remarks allow collectors to quickly select standardized remarks based on event status, reducing manual entry and ensuring consistency. Additionally, automated remarks are generated for specific tasks or actions, keeping debtor follow-up records accurate and up to date.
Installment Plan Scheduler
Volare simplifies installment plan management, allowing collection officers to record payment agreements with just a few clicks. The system ensures compliance with company policies by routing non-compliant plans for supervisor approval. Additionally, Volare provides automated reminders for due payments and can send SMS notifications to relevant parties, ensuring timely follow-ups and improved debt recovery.
Advanced Search
Volare’s Advanced Search feature enables you to search the entire database and view results in a list format. You can refine searches using specific criteria and multi-select cases that require attention. This streamlined process reduces reliance on third-party searches, saving both time and costs.
Unlimited Number Of Debtors' Details
Volare does not restrict you to any number of contact information for each debtor. And even when the debtor case is deleted or aborted, the contact detail stays intact.
Export
All generated reports can be easily exported to a variety of formats, such as Microsoft Excel, Microsoft Word, Acrobat PDF, RAW Text files, and Image files, which is ideal for presentations or archiving purposes.
Automated Letter/Notice Printing
Instantly prints all your reminder notices based on predefined or customized letter templates.