Collection Process
A Guide to Our Collection Procedure
Our collection process is clear, fair, and efficient. We ensure smooth payment recovery with transparent communication and professional follow-ups, making it easy for you to stay on track.
Our Collection Process
Initial Measure
Assess accounts' risk before distribution.
Information Gathering and Preparation
Recovery officers assess client-provided account information for collection viability. If insufficient, they conduct visits or skip tracing.
Collection Calls
Recovery officers negotiate repayment plans, ensure debt collection, and document procedures for accuracy and improvement.
Skip Tracing
Skip tracing involves gathering, analyzing, and verifying information from various sources and visits to locate the subject for further action.
Visits
If a debtor is unresponsive, field agents will visit their home or business to assist with recovery and locate them through interviews.
Legal Assistance
Field Core (M) Sdn Bhd has panel of lawyers to assist clients on legal matters regarding their debts.
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